GIM • Diploma in Retail Management

Turning Retail Knowledge into Real-World Skills.

GIM’s Diploma in Retail Management (WBL) is a three-year programme that combines academic learning with practical workplace training. Students develop essential skills in retail operations, customer service, and business management, preparing them for career opportunities in the retail industry.

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Program at a glance

RM39,500

Tuition fees · Registration fee RM1000

3 Years

1.5 Years campus and 1.5 years placement training

3 Intakes

January · May · August

Diploma

Retail Management

Hands-on

Equipment provided

Program

Diploma in Retail Management

Intakes

January · May · August

Registration

RM750

Code

(N/0214/4/0002)(MQA/PA17998)

Program overview

Learn Retail. Work Real. Grow Your Future.

The Diploma in Retail Management (Work-Based Learning – WBL) is a three-year (8-semester) programme designed to equip students with essential knowledge and hands-on experience in the retail industry. Through a unique blend of academic learning and real workplace training, students gain a strong understanding of retail operations, customer engagement, and business management.

The Work-Based Learning (WBL) approach allows students to apply classroom concepts directly in real retail settings, enhancing both their skills and confidence. Graduates will be well-prepared for a wide range of career opportunities and possess the practical experience needed to excel in the fast-moving world of retail.

Learn retail management through real workplace experience and take the first step towards your retail career.

Gain essential retail management knowledge and real workplace experience through a combination of academic learning and practical training. Develop the skills and confidence needed to succeed in the dynamic retail industry.

  • Practical retail operations experience
  • Customer service and engagement skills
  • Business and store management knowledge
  • Workplace communication and problem-solving skills
  • reparation for retail career opportunities

Program structure

A curriculum that moves from fundamentals to professional practice.

Explore design, materials, making techniques, advanced skills and a final project.

Year 1

Discover & build foundations

  • Principles of Management
  • Introduction to Business
  • Introduction to Retailing
  • Communicative English
  • Introduction to Information Technology
  • Consumer Insight and Behaviour
  • Introduction to Human Resources
  • Principles of Marketing
  • Principles of Supply Chain Management
  • Principles of Accounting
  • Principles of e-Commerce
Year 2

Develop technical mastery

  • Introduction to
  • Entrepreneurship
  • Introduction to Economics
  • Business Analytics
  • Business Communication
  • Business Law
  • Financial Management
  • Seminar Retail Management
Year 3

Work based learning

  • Retail Store Operation
  • Visual Merchadising
  • Inventory Management
  • Retail Advertising and Promotion
  • Retail Buying
  • Customer Service in Retailing

What you’ll learn

From the first sketch to a finished piece.

Manage daily retail operations with confidence.

Build and maintain strong customer relationships.

Understand consumer behaviour and emerging market trends.

Apply marketing and merchandising strategies effectively.

Strengthen leadership, communication, and problem-solving abilities.

Gain valuable hands-on experience through Work-Based Learning placements.

Entry requirements

Start your gemology journey.

Applicants may qualify through several academic pathways, subject to the stated requirements and institutional screening.

Spm
SKM
STPM
Stam
muet
Level 3 Certificate

Key requirements

  • Posses Sijil Pelajaran Malaysia (SPM) with a minimum of three (3) credits in any subject, or its equivalent;

  • Pass Sijil Kemahiran Malaysia (SKM) Level 3 in related field (Note: The HEPs are required to conduct screening and provide appropriate bridging courses specific to the discipline of the programme);

  • A pass in Sijil Tinggi Persekolahan Malaysia (STPM) with at least Grade C (GP 2.00) in any subject, or its equivalent;

  • A pass in Sijil Tinggi Agama Malaysia (STAM) with at least Grade Maqbul or its equivalent;

  • Other relevant equivalent qualifications recognised by the Malaysian Government.

    English Compentency (International Student): Achieve a minimum Band 3 in Malaysian University English Test (MUET) OR equivalent to Common European Framework of Reference for Languages (CEFR) (Mid B1).